FAQs

📌 Frequently Asked Questions (FAQ)

Welcome to Roubadry’s FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more.

🚚 Shipping

When will I receive my order?

  • United States: Orders typically arrive within 7–15 business days.

  • International: Orders usually take 15–30 business days, depending on your location.

Do you offer international shipping?
Yes! We ship worldwide.

How can I track my order?
Tracking information will be uploaded as soon as it's available. You can check your tracking number on our Track Your Order page.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Please note that promotional items are non-refundable.

How do I return a product?
Contact our support team via our Contact Us page with your order number and reason for return. We’ll provide instructions from there.

Will I be refunded for shipping costs?
Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.

🛠 Orders & Products

Can I modify or cancel my order after placing it?
Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact us as soon as possible, and we'll do our best to assist you.

What if my item arrived damaged or defective?
We’re sorry to hear that! Please contact us with a photo of the item and your order number—we’ll make it right.

Do you offer a warranty?
Yes, all Roubadry products come with a 30-day limited warranty for manufacturing defects.

💳 Payments & Security

What payment methods do you accept?
We accept all major credit cards, Apple Pay, and Google Pay.

Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to keep your data safe.

❓Other Questions

Where is Roubadry based?
Our brand is proudly registered in the United States, with fulfillment partners across the globe to serve you better.

How can I contact you?
You can reach us through our Contact Us page or by emailing us directly at support@roubala.com.